Refund Policy
Last updated: December 13, 2025
7-Day Window
Request refunds within 7 days of purchase
Full Refund
100% refund if eligible
Easy Process
Simple email request
1. Overview
At BoardBoard, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward refund policy. This policy applies to all paid subscriptions purchased through our platform.
2. Refund Eligibility
You ARE Eligible for a Refund If:
- • You request a refund within 7 days of your initial purchase
- • You have not excessively used the paid features during this period
- • You have not previously received a refund for a BoardBoard subscription
- • You experienced technical issues that prevented you from using the service
You Are NOT Eligible for a Refund If:
- • More than 7 days have passed since your purchase
- • You have already received a refund from us previously
- • Your account was terminated due to Terms of Service violations
- • You purchased through a third-party platform with different refund policies
3. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to support@boardboard.space
- Include the following information:
- Your registered email address
- Date of purchase
- Reason for refund request
- Any relevant transaction ID or receipt
- Wait for confirmation - We will review your request and respond within 2-3 business days
4. Refund Processing
Once your refund request is approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5-10 business days depending on your payment provider
- You will receive an email confirmation once the refund is initiated
- Your subscription will be cancelled immediately upon refund approval
5. Subscription Cancellation
You may cancel your subscription at any time from your account settings. Upon cancellation:
- You will retain access to paid features until the end of your current billing period
- No partial refunds are provided for unused time in the current billing cycle (unless within the 7-day refund window)
- Your account will automatically convert to a free plan after the billing period ends
- Your data and boards will be preserved, though some features may become restricted
6. Annual Subscriptions
For annual subscriptions:
- The 7-day refund window applies from the date of purchase or renewal
- After the refund window, cancellation will take effect at the end of the annual billing period
- No prorated refunds are available for annual plans after the 7-day window
7. Exceptions
We may make exceptions to this policy at our discretion in the following circumstances:
- Extended service outages affecting your ability to use the platform
- Documented billing errors or unauthorized charges
- Significant changes to service features that materially affect your use
- Other exceptional circumstances on a case-by-case basis
8. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us: